At Solutions That Matter, we simplify the telecom procurement process, ensuring you get the best solutions at the best value.
Designed for the future, Say goodbye to aging hardware and expensive upfront investments UCaaS is the way of today – and tomorrow. Traditionally known as VoIP (voice over IP), Unified Communication as a Service (UCaaS) replaces traditional phone systems by leveraging the power of the cloud.If you have an aging system, you’ll know that hardware systems are expensive to maintain and becoming obsolete. By moving to the cloud, you’ll benefit from increased flexibility, more features, better redundancy, ease of troubleshooting, lower maintenance costs, and the ability to make on-demand changes quickly and easily.At Solutions That Matter, we work on your behalf to see which phone systems and carriers are right for your business. Our services are always free, and our goal is to maximize efficiency, flexibility and cost savings.
UCaaS (Unified Communications as a Service) is a cloud-based service that integrates various communication tools into a single platform, including voice, video conferencing, messaging, and collaboration. It enables seamless communication and collaboration across devices and locations, offering features like call routing, presence information, and file sharing. UCaaS is scalable, easy to manage, and allows businesses to streamline their communication infrastructure while reducing costs.
A better phone system for your growing business.A UCaaS is essentially a cloud-based PBX. All trunks and DIDs are held in the cloud and that cloud system connects to the traditional PSTN network. When you choose Solutions That Matter to help curate the right UCaaS solution for your business, you’ll get peace of mind knowing we work directly with the carriers. That means you’ll enjoy the same designated service, but without all the paperwork. Each project begins with a kickoff call to gather your organization’s requirements (user list, call flows, etc). From there, we put together options and build out the backend. We handle porting numbers from existing carriers, as well as training your staff on how to use and maintain your new solution. Global networks of partners Access the world’s leading carriers.Whatever your phone system requirements, we have a partner who can help.
CCaaS (Contact Center as a Service) is a cloud-based solution for managing customer interactions and contact center operations. It provides tools for handling multi-channel customer support, including voice, chat, email, and social media. CCaaS typically includes features like automated call distribution, interactive voice response (IVR), analytics, and workforce management. It allows businesses to enhance customer service, improve agent productivity, and gain insights into customer interactions without the need for on-premises contact center infrastructure.
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