Administrative Assistant and Sales Executive (Telecom)

About the Role

We are looking for a highly organized and motivated Administrative Assistant to join our growing telecom team. This role combines administrative support with customer service and sales assistance. The ideal candidate is detail-oriented, comfortable using technology, proficient in Microsoft Excel, and enjoys working in a fast-paced office environment.

Key Responsibilities

• Answer inbound customer calls professionally, respond to inquiries, recommend telecom solutions, and close sales.
• Generate new business opportunities through outbound calls, email campaigns, follow-up activities, and online research.
• Process telecom orders using online portals and coordinate with internal teams to ensure timely order fulfillment and issue resolution.
• Follow up with customers regarding products, services, and pending orders while supporting the sales team by nurturing leads and closing sales opportunities.
• Maintain accurate customer records, sales activities, and order information in Salesforce and other company databases, ensuring all records are complete and accurate.
• Prepare reports, documentation, and other administrative records as required.
• Perform general office administrative duties and support day-to-day operations.

Qualifications

• Previous experience in an administrative, customer service, or sales support role.
• Strong proficiency in Microsoft Excel, including formulas, spreadsheets, and data management.
• Experience with Salesforce or a similar CRM platform is preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask and prioritize work in a fast-paced environment.
• Comfortable speaking with customers over the phone.
• Experience in the telecommunications industry is an asset but not required.
• At least one year of office administration experience is required.

Work Location

This is an in-person position near Highway 427 and Major Mackenzie Drive in Kleinburg, Ontario. Applicants must be able to reliably commute or plan to relocate before starting work.

Application Questions

1. On a scale of 1 to 4, how would you rate your communication skills, with 1 being the lowest and 4 being the highest?
2. Do you have experience working in the Canadian telecom sector, including Rogers, Bell, or similar providers? If yes, please describe what you did in your role.
3. Can you easily commute to the work location near Highway 427 and Major Mackenzie Drive?